We want your ears to arrive as expected - which is why we have a longer turn around time for ears then pins. Each pair is made by hand. Which means, they are fragile and should be treated with ultimate care. Because they are an accessory you wear on your head, we can not provide exchanges. 

On occasion the ears might become damaged durning transit with USPS. If this happens I ask that you would send a photo of the ears next to your packing slip as soon as you open your package (we cross check delivery dates) and we will quickly find a solution that best fits your needs. Please keep in mind normal ware and tare will occur again, considering these are hand made. The better care you take of them the longer they will last. Please refer to your care instruction card.